Customer Service Online Sucks</b></font><br>

 

<font size="2">REAL BUSINESS</font> on the Web can't happen until customer service and security improve. That's the message from e-commerce consultant Brian Jeffrey. How and when will it improve? Paul Schindler interviewed Jeffrey about his findings.<p>

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Interviewed by Paul Schindler<br>
February 10, 1998
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<BR><A href="jeffrey.mp3">Audio</a>